Support & Contact

Last updated: April 6, 2026

Thank you for using Ninkki. If you have any questions, bug reports, or feedback about the app, please contact us using the information below.

Frequently Asked Questions

Q. AI followers are slow to react or not reacting at all

Usually AI followers react within a few seconds to a few minutes after your post. Please try the following:

• Check your network connection (Wi-Fi / mobile data)
• Fully quit and restart the app
• Pull down to refresh the home screen
• If the issue persists, please contact us via email

Q. How do I cancel my subscription?

Subscriptions are cancelled through iOS Settings:

1. Open the iPhone "Settings" app
2. Tap your name (Apple ID) at the top
3. Tap "Subscriptions"
4. Select "Ninkki" and tap "Cancel Subscription"

After cancellation, you can continue to use premium features until the end of your current billing period.

Q. I want a refund

Refunds are processed according to Apple's refund policy. The operator cannot process refunds directly.

Please see Apple's official refund request procedure.

Q. How do I delete my account?

You can delete your account with these steps:

1. Open the "Settings" screen in the app
2. Tap "Account Management" → "Delete Account"
3. Confirm deletion

Deleted data cannot be recovered. If you have an active subscription, please cancel it first via iOS Settings.

Q. I forgot my password

From the login screen, tap "Forgot your password?" to receive a password reset email at your registered address.

Q. How do I transfer data to a new device?

If you're signed in with email, Apple, or Google, just log in with the same account on your new device to carry over your data.

Note: Guest accounts cannot be transferred between devices. You can upgrade to a full account at any time from the Settings screen.

Q. How do I restore purchases?

Tap "Restore Purchases" on the "Settings" → "Plan" screen to restore previously purchased subscriptions.

Q. I found inappropriate content

You can report or block other users' posts from the menu on each post. For serious issues, please also report via email.

Operator Information

Operator: Yuta Nakayama
Address: Disclosed promptly upon request
Phone: Disclosed promptly upon request
Contact: ninkki.support@proton.me